The following books are recommended by marcus evans professional trainers as further reading material beyond their respective course documentation. All titles are available to purchase online in association with amazon.co.uk

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MANAGING CONFLICT AND DIFFICULT PEOPLE (15 Titles)

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	A Survival Guide for Working with Humans: Dealing with Whiners, Back-stabbers, Know-it-alls and Other Difficult People
	Gini Graham Scott
	Synopsis
	This guide gives readers solutions to common workplace relationship challenges. Chapters, one for each week of the year, offer solutions for how to deal with office politics, ethical dilemmas, and seemingly unwinnable confrontations with difficult co-workers.

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	Capitalizing on Conflict: Strategies and Practices for Turning Conflict to Synergy in Organizations - a Manager's Handbook
	Kirk Blackard, James W. Gibson
	Synopsis
	According to the authors of this text, dealing with counter-productive conflict in an organized, holistic and synergistic manner can lead to stronger and more resilient organizations. The responsibility for creating such a culture rests squarely on the shoulders of management. The authors draw from diverse business, legal and academic backgrounds, sharing proven strategies and best practices for resolving conflicts - big or small, business-related or personal. Much workplace conflict stems unwittingly from management policies and attitudes. They address specific leadership actions necessary to correct these problems and enliven the discussion with clear examples.

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	Dealing with Difficult People
	Roberta Cava
	Synopsis
	Author Roberta Cava outlines the useful techniques that will help anyone, especially front-line staff, "keep cool under fire" in a wide variety of situations including: angry customers; annoying subordinates, co-workers and bosses; sarcasm and The Silent Treatment; and abusive language and behaviour.

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	Dealing with Difficult People
	Roy Lilley
	Synopsis
	Recognising that "nice people aren't always like us", the author takes the reader through dealing with difficult people and managing awkward situations, offering hints, tips and hazard warnings. The volume should be useful to managers who want to improve performance, sales people looking to win more business and anyone who has to deal with difficult colleagues or the public.

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	Dealing with Difficult People (Essential Managers Series)
	Christina Osborne
	Synopsis
	This title is part of a series which offers bite-sized chunks of information to help equip managers with the skills to meet new challenges, improve efficiency and be successful. It offers practical solutions for solving disagreements between colleagues, supervisors and customers. Simple checklists are included to help the reader anticipate problems and find the best solutions for challenging situations. Flow charts and diagrams explore different options for taking actions and provide useful examples.

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	Dealing with Difficult People: Proven Strategies for Handling Stressful Situations and Defusing Tensions
	Roberta Cava
	Synopsis
	Many people have to deal with irate, rude, impatient, emotional, persistent and aggressive people in the course of their work and home lives. The aim of this advice book is to teach the techniques which will improve the reader's communication skills and help to control anger and stress.

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	Difficult Conversations: How to Discuss what Matters Most
	Douglas Stone, Bruce Patton, Sheila Heen, Roger Fisher
	Synopsis
	Offers advice on working gracefully and effectively through such confrontational situations as ending relationships and asking for a raise, identifying key adjustments necessary to the dialogue process.

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	How to Deal with People You Can't Stand
	Rick Brinkman, Rick Kirschner
	Synopsis
	This guide identifies ten types of difficult people on the job, including tanks, snipers, grenades, know-it-alls and think-they-know-it-alls. It shows how to get results with each type and explains: how difficult people think, what they fear and why they act as they do; why difficulty is in the eye of the beholder; and how to cultivate nine "take-charge" skills that turn conflict into cooperation. The book contains humorous cartoons and should help boost teamwork.

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	Managing Conflict: Instant Access to Key Tips, Tactics and Techniques
	Anne Fox
	Synopsis
	Designed for the busy individual, "Fast Track" is a series designed to keep the reader up to speed with key management and business skills. This volume offers instant access to key theory, tactics and expert tips on managing conflict.

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	Managing Disagreement Constructively: Conflict Management in Organizations (Fifty Minute Series)
	Herbert S. Kindler
	Synopsis
	No Synopsis

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	Resolving Conflicts at Work: A Complete Guide for Everyone on the Job
	Kenneth Cloke, Joan Goldsmith
	Synopsis
	A practical guide for everyone on how to resolve conflicts in the workplace. This is a book for anyone who has had no specific training in conflict resolution but finds themselves confronting conflicts in daily work and needs to know how to deal with and resolve them. Kenneth Cloke and Joan Goldsmith, both experienced experts in conflict resolution, give professionals and other working people concrete suggestions on how to resolve conflicts at work and improve their workplace relationships.

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	Since Strangling Isn't an Option: Dealing With Difficult People-Common Problems and Uncommon Solutions
	Sandra A. Crowe
	Synopsis
	No Synopsis

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	Speaking Up: What to Say to Your Boss and Everyone Else Who Gets on Your Case
	Mark Ruskin
	Synopsis
	No Synopsis

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	Thank You for Being Such a Pain: Spiritual Guidance for Dealing With Difficult People
	Mark I. Rosen
	Synopsis
	Offers practical suggestions for dealing with difficult people and for turning troubling encounters into opportunities for personal growth.

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	Toxic Emotions at Work: How Compassionate Managers Handle Pain and Conflict
	Peter J. Frost
	Synopsis
	A guide to managing emotional pain at work to improve performance. Based on research and examples, it discusses why emotions matter in the workplace, and shows how organizations can manage emotions and institutionalise compassion as part of their company culture to improve results.