The following books are recommended by marcus evans professional trainers as further reading material beyond their respective course documentation. All titles are available to purchase online in association with amazon.co.uk

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ASSERTIVENESS (8 Titles)

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	201 Ways to Say No Effectively and Gracefully
	Alan Axelrod, Jim Holtje, James Holtje
	Synopsis
	Describes how to tactfully and professionally refuse requests from bosses, co-workers, and clients.

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	Assertiveness at Work: a Practical Guide to Handling Awkward Situations
	Kate Back
	Synopsis
	A self-training book designed to meet managers' needs for work situation applications. The authors introduce ideas of assertiveness and provide practical suggestions for developing assertiveness in a range of familiar situations, in a way that minimizes conflict and stress.

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	Difficult Conversations: How to Discuss what Matters Most
	Douglas Stone, Bruce Patton, Sheila Heen, Roger Fisher
	Synopsis
	Offers advice on working gracefully and effectively through such confrontational situations as ending relationships and asking for a raise, identifying key adjustments necessary to the dialogue process.

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	Feel the Fear and Do It Anyway
	Susan Jeffers
	Synopsis
	A book of advice on how to cope with fear of various kinds of experience, such as public speaking, self-assertion, decision-making, intimacy, being alone, ageing, losing a loved one, and ending a relationship.

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	Perfect Assertiveness
	Jan Ferguson
	Synopsis
	Explaining how to distinguish it from aggression, this book aims to help readers - especially women - to understand more about the importance of assertiveness, and why people behave in certain ways. It also discusses the possibilities of changing, and of "being oneself".

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	Speaking Up: What to Say to Your Boss and Everyone Else Who Gets on Your Case
	Mark Ruskin
	Synopsis
	No Synopsis

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	Total Confidence
	Philippa Davies
	Synopsis
	Our ways of living and working are changing dramatically, and while progress is exciting, it is also unsettling. Very few people feel completely confident in every situation, at all times of their lives. More than ever, we need guidelines to help us live our lives effectively. This book shows you how to think, speak and project a more positive you. It focuses on situations in which people feel they lack confidence, such as talking to strangers, speaking at meetings, dealing with conflict and aggressive behaviour.

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	When I Say No, I Feel Guilty
	Manuel J. Smith
	Synopsis
	Sarah Deane, a new teaching fellow at Bowmouth College, is determined to solve the mystery when the body of a student is found frozen in an ice sculpture. A best-selling training book on assertiveness.