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Professional Training, In-Company Training, Business-to-Business Congresses and Forums, Publications, Corporate Hospitality and On-Line information. Founded in 1983, the company now employs over 2000 employees operating into 41 countries around the world. The company has revenues in excess of $450m, generated from clients from the majority of the world's top 1000 companies. The company's international network of offices provides a one-stop shop for a company’s business intelligence, learning and training needs. The company maintains the highest standards of quality and service in research, technology and product development. Our commitment to service and quality are the basis for our reputation as the world's leading provider of business intelligence. Mission To give our clients the information and insights they need to sustain a valuable competitive advantage. Vision We will enable our people to produce innovative, inspirational and indispensable products and services that will be actively sought by our clients. We will be respected and admired for the way we work and be seen by everyone to have made a tangible and positive contribution to their success in business. Values Quality We can be relied on by our clients to provide the quality product / service they demand Proactive We actively encourage people to see things and do things differently Energy A positive attitude will be at the centre of our can-do culture Success We value and reward success Why should you attend? In today’s increasingly pressurised environment, personal effectiveness and success is essential. In order to meet these demands you need to take command of your behaviour, emotion and working practices .You must to be able to apply practical communication skills that will enable you to be more concise and effective in your interpersonal business relationships. Booking Information Turning 'Theory' into 'Practice'? This intensive and interactive course demands personal examination, interaction and open discussion of yourself and your experiences. Learning from others, theory and presentations will give you the skills to enhance your communication, relationships and ultimately personal and business results. Key areas to be covered in the programme and documentation Self-Awareness Understanding yourself and your own personal communication style Building self-awareness, self-esteem, self-respect, self-confidence and self-motivation Models for Understanding Human Behaviour Introduction to human behaviour Applying the Johari Window Implementing transactional analysis Understanding interactive styles Motivational theory and how to apply it Effective Communication The principles of effective communication Using the correct channels of communication Improving your listening skills Applying effective tools and techniques for better communication Understanding why communication fails Maximising your impact through preparation and presentation Building Relationships With Those Around You Respecting other peoples’ personal styles and feelings Understanding what motivates you and what motivates others Selling yourself and your ideas to other people Managing and communicating effectively with difficult people Converting reluctance into willingness Communicating as a Leader Effectively facing crisis situations Handling emotional stress, frustration and anger Communicating assertively Forming groups for effective decision making Delegating using your improved communication skills Giving and receiving constructive feedback for improved performance Best Practice for Improved Communication Developing a more creative and innovative approach to business and personal relations Making it happen with personal development plans Benefits to you Learning practical skills to communicate more concisely and effectively Identifying your personal and business strengths and weaknesses Understanding and using different communication modalities Developing an understanding of what motivates you and the impact that has on others Increasing self-confidence in your ability to achieve Developing better business and personal relationships Managing, motivating and leading your team more effectively with improved interpersonal skills Who should attend? Anyone wishing to understand weaknesses in their current communication style and wanting to develop all aspects of interpersonal communication skills to become a more concise and effective communicator. Why should you attend? As a manager with experience, you are ready to develop your existing skills, embrace new challenges and achieve your full potential in order for you and your organisation to continue to grow. The aim of the course is to stimulate you to rethink old and new management practices and address the very heart of effective management. You will also gain comprehensive knowledge, skills and vision to improve your organisation and reap the human and financial rewards. Booking Information Turning 'Theory' into 'Practice'?
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