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Business Process Management

More and more organisations are searching for ways to survive in a world with disruptive technologies, more regulatory compliance, and demanding customers. This is the reason behind Business Process Management’s Market Worth of 13.52 Billion USD by 2021. Corporate Process Management helps organisations to survive in a demanding environment. By identifying process bottle necks and loops and discovering inefficient patterns, organisations can focus on optimizing their processes towards a more flexible and efficient way of facing their challenges. From a knowledge perspective, most organisations do not have sufficient capabilities to carry out corporate process management. Or to deliver the functional requirements needed to successfully implement process management and information management systems. This training will give attendees the methodologies, insights, best practices, and instruments to describe, optimise, simulate, and monitor all business processes, thus helping the organisation to be successful.

Turning 'Theory' into 'Practice'?

This two-day programme will provide you with a practical framework which will help you to understand how to work with corporate process management. By working through practical examples in areas including stakeholder & change management, flowcharting, process modelling, and process notification, you will be able to optimise and monitor business processes, predict process outcomes, and model future business scenarios. This programme will help you to unlock the potential that the application of process analysis could bring to your business. It will introduce you to the key competencies and practical skills to actually carry out truly business process management.

Who should attend?

This course is designed for specialists working in Process Management, Information Management, and Business Management. Business Analysts, Business Architects, Business Consultants, Project Leaders or Managers in a BPM or Process Management project who would like to gain a working understanding of Corporate Process Management will also benefit from the course. It would be suitable for IT Directors, IT Architects, Business Partners, and Information Professionals or anyone who has to make decisions about processes and business/ information management systems in an organisational context

Key areas to be covered in the programme and documentation

Business Process Management Specifics
• The characteristics and value of corporate process management
• The relation of business process management with enterprise Information Management

How to Begin a Process Management Project
• Preparing a business case
• Selecting the right people for your project team
• Identifying the business processes
• Why and how to document project activities
• An overview of best practices
Case study: Lessons learned from a process management project
Exercise: Making the business case

Business Analysis
• Identifying the role of the business analyst
• Recognising a process and its output
• Interviewing and other analysis techniques
• From ‘as is’ to ‘to be’
• Exercise: Using techniques for analysis
• Intermezzo: How Wolves Change Rivers

Flowcharting and Process Modelling
• The characteristics and value of flowcharting
• Flow charting standards and best practices
• Exercise: Making a flowchart
• The characteristics, standards and value of process modelling
• Exercise: Making process model
• Comparing flowcharting with process modelling

Change Management
• Stakeholder analysis and change management
• How to deal with resistance and corporate culture
• The importance of governance, transparency and mandates
• The need for continuous change
• Change management case study
• Case study: It’s about the people!
• Exercise: Developing a change management strategy

Process Management Methodologies
• Six Sigma, LEAN, and other methodologies
• HPS, RACI, roles and responsibilities
• Exercise: Choose your methodology
• Best practices
• Process management maturity
• Exercise: How mature is your organization?

Process Management Requirements
• Identifying user (functional) requirements with scenarios
• The importance of analysis and monitoring
• Defining a process management architecture
• Non-functional requirements and reference architecture
• Process and information architecture
• Exercise: Making a user scenario and translating it into requirements

Process Management Tools and Technologies
• Flowcharting tools
• Process modelling tools
• Workflow tools
• Process management tools
• BPMN and other notification standards
• Web services and interoperability

Process Management 2.0
• Process management trends in the New Normal
• Collaboration using internet technology
• Customer-driven digital process management
• Employee-driven digital process management
• Best practices
• Exercise: Making an ‘out-of-the-box’ B2C / B2E process

Final Exercise: Constructing a Process Management Scenario
• Example business case
• Doing an ‘as is’ business analysis
• Modelling ‘to be’ scenarios. What if?
• Choosing the right process management approach
• Dealing with change management
• Continuous Measuring and Improving processes
• Exercise: Making a plan for continuous process optimisation

Benefits to you

• Drawing key insights in business process analysis and management
• Learning techniques in interviewing, flowcharting and process modelling
• Reducing bias in analysis by basing conclusions and recommendations on evidence
• Viewing and analysing business processes objectively through the lens of a business analyst
• Applying change management to improve stakeholder acceptance
• Measuring the impact of process improvements
• Discovering methodologies and systems for process management
• Defining functional requirements for process management systems

Companies already benefiting include:

Duration of Course

2 Day Course

Course details

This course is currently only available as an in-house option. For more information, and a quote, contact our team on +44 (0)20 3002 3057, or by email at

Looking to train larger teams in this subject?

dzingim@marcusevansuk.comTailored in-house/in-company training courses and bespoke strategy workshops designed and delivered on-site throughout Europe according to your specific requirements.

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Further information

UK Enquiries: +44 (0) 203 002 3057

Non-UK Enquiries: +420 (0)2 5570 7246

North American Enquiries: +1 312 540 3000 X6714 or - Marketing Manager EMEA - Professional Training

UK Enquiries: +44 (0)20 7647 2383 :
European Enquiries: +420 (0)2 5570 7246 :


"This course will allow my company to develop its existing strategies to a much greater and hopefully profitable level."

Managing Director, Tarmac