professional development courses

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Enhancing Your Telephone Sales Skills (Outbound)

To help delegates understand the importance of effective communication on the telephone. Using this knowledge they will be able to construct a framework to ensure successful preparation and outcomes to all their telesales calls.

Turning 'Theory' into 'Practice'?

Delegates are given a clear understanding of the nature of outbound telephone selling and the need for the customer to feel relaxed and not pressurised. During the course, delegates produce a number of scripts using a structured approach with words and phrases that sound natural and involve the customer. Telephone monitoring equipment can be used if requested, to give delegates the opportunity to practise their skills in a positive environment. At the end of the course, delegates prepare a personal action plan, for use when they return to work

Who should attend?

The programme is suitable for salespeople who need to use the telephone to proactively approach customers to up sell and/or cross sell the companies products and services.

Key areas to be covered in the programme and documentation

telesales,telephone sales,sales,customer service,customer services,selling,selling by telephone,telephone,call centre,cold calling,telemarketing,

Benefits to you

Describe the different levels of customer interaction

Companies already benefiting include:

Demonstrate active listening skills

Duration of Course

2 Day Course

Course details

This course is delivered on an In-Company basis only whereby content can be tailored to your specific requirements.

Other relevant courses include:
  Enhancing Your Telephone Sales Skills (Inbound/Call Centre)
  Advanced Customer Communications
- Maximising Returns through Positive Staff and Customer Interaction
  Achieving Excellence in Customer Relations
- Enhancing The Customer Service Experience


Looking to train larger teams in this subject?

dzingim@marcusevansuk.comTailored in-house/in-company training courses and bespoke strategy workshops designed and delivered on-site throughout Europe according to your specific requirements.

All management, personal development and project management public courses featured in our Course Directory are also delivered on an In-Company basis.

Click Here for information on how this course can be delivered for you as an In-Company Training Solution


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Further information

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"This course will allow my company to develop its existing strategies to a much greater and hopefully profitable level."

Managing Director, Tarmac