professional development courses

  • Professional Development Courses

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Enhancing Your Telephone Sales Skills (Inbound/Call Centre)

Coaching is one of the most effective methods of developing the performance of people at work. Research has shown that coaching alongside a robust training program can increase productivity buy up to 88%. Through successful coaching you will be able to develop individual skills, enhance performance and develop a culture that encourages people and teams to actively learn new skills and continually strive for advancement.

Turning 'Theory' into 'Practice'?

This is a highly practical, interactive course which gives you models, techniques and skills to immediately enhance your coaching and mentoring skills in the workplace and get the best performance from individuals and the team.

Who should attend?

Anyone who needs to enhance the skills necessary to develop, motivate and empower others.

Key areas to be covered in the programme and documentation

telesales,telephone sales,sales,customer service,customer services,selling,selling by telephone,telephone,call centre,cold calling,telemarketing,

Benefits to you

Understand the coaching process and how it can be applied within your organisation

Companies already benefiting include:

Establish a learning culture

Duration of Course

2 Day Course

Course details

This course is delivered on an In-Company basis only whereby content can be tailored to your specific requirements.

Other relevant courses include:
  Enhancing Your Telephone Sales Skills (Outbound)
  Advanced Customer Communications
- Maximising Returns through Positive Staff and Customer Interaction
  Achieving Excellence in Customer Relations
- Enhancing The Customer Service Experience


Looking to train larger teams in this subject?

dzingim@marcusevansuk.comTailored in-house/in-company training courses and bespoke strategy workshops designed and delivered on-site throughout Europe according to your specific requirements.

All management, personal development and project management public courses featured in our Course Directory are also delivered on an In-Company basis.

Click Here for information on how this course can be delivered for you as an In-Company Training Solution


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Further information

UK Enquiries: +44 (0) 203 002 3057

Non-UK Enquiries: +420 (0)2 5570 7246

North American Enquiries: +1 312 540 3000 X6714 or - Marketing Manager EMEA - Professional Training

UK Enquiries: +44 (0)20 7647 2383 :
European Enquiries: +420 (0)2 5570 7246 :


"This course will allow my company to develop its existing strategies to a much greater and hopefully profitable level."

Managing Director, Tarmac