professional development courses


  • Professional Development Courses


    Our courses are designed to deliver highly focussed, practical training on an open enrollement basis, covering all professionals, industries and regions.

  • Training by Regional and Sector


    Courses can either isolate regional or sector differences or celebrate them through both course delivery and trainee participation

  • It takes the best to train the best


    We employ the best trainers from unrivalled access to the world's leading minds in all industries and regional markets. Carefully selected for their mix of practical experience, consultative background in a broad range of companies and proven training delivery. You need the best, we insist on it!

  • Our training philosophy


    Our expert trainers combine with our cutting edge course content to focus on delivering content through expert facilitation and dynamic presentations with relevant and transferable practical case studies bringing the theory to life.

Achieving Excellence in Customer Relations
- Enhancing The Customer Service Experience

The aim of this course is to maximise the potential to achieve more positive experiences for both customers and staff. The course will identify specific actions required to cement the positive image of the organisation and further develop the skill levels of its professionals.

Turning 'Theory' into 'Practice'?

The course objectives will be met through activities, discussions, short exercises and lots of interaction. Delegates will benchmark their existing skills against industry "best practice" and develop a personal action plan to apply and further develop their skills beyond the course. Above all, delegates will leave the course energised and motivated to add value to customer experiences at all levels.

Who should attend?

This course is ideally suited to front-line staff wishing to raise their customer communication and service skills to a higher level. The course will benefit both new and existing staff in both face-to-face and telephone customer relations roles.

Key areas to be covered in the programme and documentation

customer,customers,customer service,customer,communications,customer relations,crm,customer relationship management,customer,customers,customer service,customer,communications,customer relations,crm,customer relationship management,customer services,telesales,telephone sales skills,

Benefits to you

Identify different characteristics in their customers and use this skill to better manage their requests

Companies already benefiting include:

Demonstrate the use and effect of positive, negative and Neutral language

Duration of Course

1 Day Course

Course details

This course is delivered on an In-Company basis only whereby content can be tailored to your specific requirements.

Looking to train larger teams in this subject?

dzingim@marcusevansuk.comTailored in-house/in-company training courses and bespoke strategy workshops designed and delivered on-site throughout Europe according to your specific requirements.

All management, personal development and project management public courses featured in our Course Directory are also delivered on an In-Company basis.

Click Here for information on how this course can be delivered for you as an In-Company Training Solution

 


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Further information

UK Enquiries: +44 (0) 203 002 3057
or dzingim@marcusevansuk.com

Non-UK Enquiries: +420 (0)2 5570 7246
or training@marcusevanscz.com

North American Enquiries: +1 312 540 3000 X6714 or emilyj@marcusevansch.com

dzingim@marcusevansuk.com - Marketing Manager EMEA - Professional Training


UK Enquiries: +44 (0)20 7647 2383 : salesenquiries@marcusevansuk.com
European Enquiries: +420 (0)2 5570 7246 : training@marcusevanscz.com

Testimonials

"This course will allow my company to develop its existing strategies to a much greater and hopefully profitable level."

Managing Director, Tarmac