professional development courses

  • Professional Development Courses

    Our courses are designed to deliver highly focussed, practical training on an open enrollement basis, covering all professionals, industries and regions.

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    Courses can either isolate regional or sector differences or celebrate them through both course delivery and trainee participation

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Advanced Customer Communications
- Maximising Returns through Positive Staff and Customer Interaction

From customer services to key account management, successful customer relationship management (CRM) requires individuals that are capable of delivering best practice customer communications at all levels of the CRM process. This advanced communication programme is critical for individuals responsible for applying and maintaining CRM standards on a personal interaction level.

Turning 'Theory' into 'Practice'?

Our specialist customer relations and communications trainer applies extensive experience of best practice models, tools and techniques acquired through benchmarking corporate/commercial communication practices. A creative, dynamic and interactive training style using applicable practical exercises ensures a participative learning event. Real life experiences and case studies will provide opportunities to benchmark and measure performances against best practice standards across industries.

Who should attend?

This course is ideally suited to front-line staff wishing to raise their customer communication and service skills to a higher level. The course will benefit both new and existing staff in both face-to-face and telephone customer relations roles.

Key areas to be covered in the programme and documentation

customer,customers,customer service,customer,communications,customer relations,crm,customer relationship management,customer services,telesales,telephone sales skills,

Benefits to you

Benchmark day to day interactions against real examples in case study

Companies already benefiting include:

Select the right language together with the right method of delivery for a greater and more professional return

Duration of Course

2 Day Course

Course details

This course is delivered on an In-Company basis only whereby content can be tailored to your specific requirements.

Looking to train larger teams in this subject?

dzingim@marcusevansuk.comTailored in-house/in-company training courses and bespoke strategy workshops designed and delivered on-site throughout Europe according to your specific requirements.

All management, personal development and project management public courses featured in our Course Directory are also delivered on an In-Company basis.

Click Here for information on how this course can be delivered for you as an In-Company Training Solution


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Further information

UK Enquiries: +44 (0) 203 002 3057

Non-UK Enquiries: +420 (0)2 5570 7246

North American Enquiries: +1 312 540 3000 X6714 or - Marketing Manager EMEA - Professional Training

UK Enquiries: +44 (0)20 7647 2383 :
European Enquiries: +420 (0)2 5570 7246 :


"This course will allow my company to develop its existing strategies to a much greater and hopefully profitable level."

Managing Director, Tarmac