professional development courses

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Human Resources Centres of Expertise (COE) and Shared Services (SS) Skills MasterClass

For senior professionals and managers within the new Centres of Expertise such as Compensation & Benefits, Learning & Development and Resourcing, and Shared Services teams, the new HR BP organisation model has promised much but has delivered little. Held responsible for ‘managing costs’, they are asked to ensure compliance to rigid processes and policies. Whilst an important role, Centres of Expertise and Shared Services groups are often then unable to act proactively and demonstrate their expertise by an organisational structure that places HR Business Partners as the primary contact with the business. The roles of the Centres of Expertise and Shared Services groups are critical in transforming HR into a business aligned function delivering those benefits. Unless HR can ensure that these groups have role clarity, the skills and (critically) attitude to deliver it, the credibility of the entire function is at stake.

Turning 'Theory' into 'Practice'?

This highly interactive and innovative workshop equip attendees with the knowledge, tools and techniques to improve the deliverables within their existing HR Centre of Expertise and Shared Service role. Delegates are warned that this intensive course will require some work in the evenings to critically examine both what their organisations require of their HR Centres of Expertise and Shared Services groups as well as evaluating their own existing skill set. Participants will be encouraged and supported to build a personal development plan for future success.

Who should attend?

Experienced HR Centres of Expertise and Shared Services professionals, who are seeking to either clarify their role, wish to understand how they can measure their success or those who are simply seeking to improve their skills and knowledge. Centres of Expertise and Shared Services Managers, Senior Human Resources, Training, and Employee Development professionals working with HR Business Partners. This workshop is not appropriate for HR professionals who have never undertaken an HR Business Partner role or supported an HR function through a transformation programme.

Note: This course can also be delivered as an In-Company solution tailored to your unique training requirements including pre-course, on-site training needs assessment

Key areas to be covered in the programme and documentation

The development of the HR Business Aligned organization (the HR Business Partner structure)
• The seminal work of Ulrich
• The influence of Legge, Lawler, Caldwell and others
• Recent research 

The impact on organizations
• Recent research on the financial impact of ‘transformed’ HR models on organizations
• The role of HR 

The impact on HR professionals
• Clarifying the roles – Business Partner, Specialist, Operational
• Creating the right mindset – business and HR 

The HR Centres of Expertise and Shared Services roles
• The six key ‘capabilities’ required by HR to become effective
• The importance of understanding the business drivers
• Understanding the unique knowledge and skills that HR can bring to a business 

Develop HR skills
• How to think and talk strategic, including linking a People Strategy to the organization’s strategy
• Focusing on performance improvement
• Measuring success – HR Metrics
• Implementing ‘change’ – an introduction
• Working in partnership, the foundation for HR delivery 

Personalized Feedback
• Participants will be offered individual coaching to build a development plan for success
• Participants will be offered the opportunity to discuss their experiences and work through either fellow delegate issues or case studies

Benefits to you

• Understand how HR can impact an organisation, the perception of HR and the professionals who work within the function
• Understand how to measure the success of both your role and your teams
• Gain a number of core HR skills and knowledge, insight into your own HR skill set and receive professional help in building a personal development plan for future success
• Practice skills and gain confidence in using processes that can be carried back to the workplace.

Companies already benefiting include:

Duration of Course

2 days Day Course

Course details

Please contact our office at +44 203 002 3057 for any additional information about the course

Looking to train larger teams in this subject?

dzingim@marcusevansuk.comTailored in-house/in-company training courses and bespoke strategy workshops designed and delivered on-site throughout Europe according to your specific requirements.

All management, personal development and project management public courses featured in our Course Directory are also delivered on an In-Company basis.

Click Here for information on how this course can be delivered for you as an In-Company Training Solution


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Further information

UK Enquiries: +44 (0) 203 002 3057

Non-UK Enquiries: +420 (0)2 5570 7246

North American Enquiries: +1 312 540 3000 X6714 or - Marketing Manager EMEA - Professional Training

UK Enquiries: +44 (0)20 7647 2383 :
European Enquiries: +420 (0)2 5570 7246 :


"This course will allow my company to develop its existing strategies to a much greater and hopefully profitable level."

Managing Director, Tarmac