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Warehouse and Stores Management Best Practices for Managing & Improving Warehouse Operations

Warehouses and stores are often under-rated operations in organisations, yet they are essential in providing customer service. The purpose of this course is to show how to implement all of the essential tools for the effective management of warehousing and stores. This module shows how to evaluate procedures, change and improve methods by eliminating wasteful activities and excess costs.

Turning 'Theory' into 'Practice'?

This intensive two day course will additionally provide the practical skills and information that can be taken back to the workplace so that internal problems that limit performance can then be more effectively planned, organised and controlled and then deliver reduced costs and improved service in warehouse and stores operations. Your trainer has extensive experience of planning and managing warehouse operations.The training methodology will include expert tutor input, delegate discussion and involvement, exercises, video presentations, case study analysis and supportive course manual.

Who should attend?

• Owners, operators and directors of organisations/ companies who have warehouse and stores operations • All Warehouse Managers, Distribution, Logistics and Supply Chain Professionals in the private, public and service sectors

Key areas to be covered in the programme and documentation

Introduction to Warehousing in the Supply Chain
• Warehouse Functions & and how they fit in to the overall Supply Chain.
• Sorting and Storing
• The Warehouse Check List
Case Study: (This will flow through the entire 2-day course)

Storage Options & Capacity Management Planning
A balance has to be found between maximising space usage, whilst minimising the time taken to carry out the operations. This involves looking at:
• Volumetric Storage Impact
• Warehouse Elevations
• Capacity – V – Utilisation
• Choke Points
• Picking/assembly options
• Pick to Light
• Despatching options
• Organising for flow
Exercise: High Bay Warehouse

Productivity, Operating Costs & Budgets
Efficient and Effective Warehouse Operations requires that productivity is maximised and costs are minimised. This session will explore areas for best practices and will examine Typical Costs involved in warehouse Operations,KPI’s and the importance of Setting Productivity and Cost Targets
• Fixed and Variable costs
• Utilisation and Performance
• The Importance of Metrics
• Performance Indicators
• Setting Productivity and Cost Targets
• Assess Labour Needs
Exercise:Setting up a model to provide a clear understanding of Productivity and Resources Exercise: Setting up a Simple Warehouse Budget establishing Fixed and Variable Cost  

Product Classification

Product classification has critical implications for efficient warehouse operations.This session will look at the important considerations such as:
• Supply & Demand
• Pareto Analysis or the 80/20 rule
• ABC Classification Analysis
• Product Handling Groups
• Throughputs and product formats
• Forecasting
• Inventory Management
• Cycle Counting
• Perpetual Inventory Checks
• Quarantine

Operating Methods & Equipment
• Warehouse Structures
• Loading Bays
• Selecting Fork Lift trucks
• Selecting Racking
• Warehouse Automation and ICT
• Warehouse Management Systems
• Pick By Light – Pick By Voice – Pick By Scan
Exercise: Fork Lift Truck KPI’s  

Health & Safety
Warehouses are potentially dangerous areas in which to work and an overview of the appropriate legalisation will be looked at, including: 
• Duty of Care
• Risk assessments/task analysis
• Equipment maintenance and care
• Recognising health and safety risks
• Raising people’s awareness
• Fork lift truck safety
• Fire safety in warehouses  

Service levels
Warehouses are a vital link in the total supply chain process. This session will examine: 
• Internal and External customers
• Key customer service measures
• Customer service sampling
• Effects of substandard service 
• Minimising errors
Exercise:Conflict Triangle (Buyers – V - Sells – V – Operations)  

Security & Loss
• Correct Levels of Security
• Internal and External Theft
• Preventative Measures  
Exercise: Tabletop discussion ‘factors to be taken in to account’  


This session links together the sessions and ideas put forward: 
• Warehouse Financial and Operational assessments.
• Aspects of world class warehousing operations  
Exercise: Know your Numbers – Know your Warehouse Business

Benefits to you

• Examining the physical link of handling and storing stock in the company operations and activities
• Analysing all of the key areas of warehouse operations
• Getting the useful tools and knowledge how to manage the costs of operating warehouses and stores
• Identifying and using key performance indicators to succeed in improving the warehouse and stores management process
• Getting practical applications for successful warehouse management
• Using best in class practices for cost and productivity improvements, selecting and maintaining equipment and conducting safe operations

Companies already benefiting include:

Duration of Course

2 Day Course

Course details

This course is currently only available as an in-house option. For more information, and a quote, contact our team on +44 (0)20 3002 3057, or by email at

Looking to train larger teams in this subject?

dzingim@marcusevansuk.comTailored in-house/in-company training courses and bespoke strategy workshops designed and delivered on-site throughout Europe according to your specific requirements.

All management, personal development and project management public courses featured in our Course Directory are also delivered on an In-Company basis.

Click Here for information on how this course can be delivered for you as an In-Company Training Solution


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Further information

UK Enquiries: +44 (0) 203 002 3057

Non-UK Enquiries: +420 (0)2 5570 7246

North American Enquiries: +1 312 540 3000 X6714 or - Marketing Manager EMEA - Professional Training

UK Enquiries: +44 (0)20 7647 2383 :
European Enquiries: +420 (0)2 5570 7246 :


"This course will allow my company to develop its existing strategies to a much greater and hopefully profitable level."

Managing Director, Tarmac