As team working becomes the model of modern business life, managers need to develop new skills to manage teams as well as individuals. Managing teams, however, is complex and can cause conflict as a result of different expectations, overlapping functions and responsibilities and interpersonal friction. Teams that are committed, managed and operating effectively deliver major improvements on organisational effectiveness, productivity, profitability and individual employee satisfaction.

Types of Teams
• Project, re-engineering, international, self managing, cross-functional, sales, virtual and remote teams

Your Relationship with the Team
• Your role managing a team
• Understanding your own influencing style – identifying your strengths and weaknesses as a leader
• Communicating effectively with your team – face-to-face,two-way and open communication
• Remote communication with your team – tools, methods and considerations

Improving Team Performance
• Identifying the role and skills of the team in achieving results
• Setting rules, objectives, goals and expectations for clear team understanding and future direction
• Turning groups into teams – developing team players
• Recognising and capitalising on the different qualities of individuals and teams
• Developing a team culture able to discuss differences openly
• Breaking down barriers, brainstorming, encouraging listening and building trust
• Using effective delegation to empower and improve team performance

You as the Manager of the Team
• Developing your management and interpersonal skills to work with teams
• Being confident and motivated in your ability to manage teams – gaining credibility
• Making effective decisions on behalf of the team

Empowering and Motivating the Team
• Using empowerment to unleash motivation and increase team initiative
• Working with and encouraging individuals within a team
• Coaching and mentoring team members for personal development and job enrichment
• Individual vs. Team incentives

Managing Change and Dealing with Conflict
• Managing change in teams
• Handling unvoiced and invisible objections
• Identifying the different characteristics of team members and potential for conflict
• Dealing with difficult people

Maintaining a Successful Team
• Understanding the team development life cycle
• Measuring performance with KPIs
• Encouraging feedback, monitoring and appraisal of teams
• Action plans for building and managing effective teams
• Using reward based targets

• Understanding the role of the team leader
• Learning what makes a successful team and how to group individuals together
• Building your management and interpersonal skills to manage teams effectively
• Increasing your confidence in your ability to manage teams
• Improving performance through high performance teams and the creation of team players
• Managing change and dealing with conflict within teams
• Developing practical action plans

Learning what makes a successful team and how to group individuals together

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