Flight Operations was historically considered an area for specialized experts much focused on technical and regulatory compliance. We know today that flight operations are the spinal cord and brains of an airline, and that the success of it represents a competitive advantage and sometimes, a key success factor. The success of an airline depends on the quality of its resource planning and control processes. These processes determine the product that the airline offers its customers and therefore, they ultimately determine the airline’s revenue potential and final economic results. Present economic crisis worldwide and high demand of air transportation services have created a mix of high performance requirements combined with complex environment, evidence based management and higher skills from managers.Airline operations can be defined as a set of activities consisting on those processes that support an airline in the air transportation activity (executing the flights) meeting regulatory and safety standards as well as corporate goals and business plan goals.

Operations management at a glance
• Airline business, the service, the customers and the supply chain
• Cost structure of the airline
• Principles of airline financial and budget control
• The place of flight operations in the entire airline process map
• Quality Management issues

Process management approaches
• Business process management and the quality approach for improvement
• The airline processes
• IT support linked to process map

The regulatory and compliance issues in airlines
• Regulatory requirements for AOC holders
• Post holders requirement and training
• The organization of a flight operations department in the airline

Safety issues
• The airline safety case
• Risk management
• Safety management systems

Working with people
• The human side of operations
• HRM policies
• Crew administration: hiring, training, supervising, motivating and trusting people
• Leadership and communications

Airline operations control
• The OCC (operations control centre), network planning and management
• The flight dispatch process
• Business trajectory intentions and management
• Flight efficiency issues related to planning

Airline operations efficiency
• Competitive differentiation
• Crew and fleet management
• Planning scheduling and rostering

Technical flight operations support issues
• Flight standards
• Air navigation issues
• Interface with maintenance and engineering
• The flight operations engineering side
• Aircraft and flight performance
• Flight energy efficiency

Key performance areas and indicators
• Managing the operations with targets
• The contribution of Airline Operations Department to the Executive Committee and the Corporate Board.

• Updating your Management Science background applied to Airline Operations
• Understanding the challenge of Airlines Operations as a system, combining business efficiency, safety and compliance
• Setting the links among key activities as Crew Planning, Operations Control, Training and Safety Management
• Using a risk and human factors approach to improve flight operations
• Facilitating the communication and process interfaces within complex airline organizations
• Identifying the critical success factors of Airline Operations

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