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Flight Operations Management

Flight Operations was historically considered an area for specialized experts much focused on technical and regulatory compliance. We know today that flight operations are the spinal cord and brains of an airline, and that the success of it represents a competitive advantage and sometimes, a key success factor. The success of an airline depends on the quality of its resource planning and control processes. These processes determine the product that the airline offers its customers and therefore, they ultimately determine the airline’s revenue potential and final economic results. Present economic crisis worldwide and high demand of air transportation services have created a mix of high performance requirements combined with complex environment, evidence based management and higher skills from managers.Airline operations can be defined as a set of activities consisting on those processes that support an airline in the air transportation activity (executing the flights) meeting regulatory and safety standards as well as corporate goals and business plan goals.

Turning 'Theory' into 'Practice'?

This course aims to provide theoretical insight and case based training in management approaches and management techniques to facilitate a fully effective flight operations and supporting the achievement of operational and business objectives. The course integrates 40 years of airline management experience and incorporates the latest vision for the challenging future of airline business.

Who should attend?

This course is intended for:• Flight Operations Managers or Directors• Prospective Flight Operations Post Holders• Chief Pilots, Technical Pilots• Operations Control Centre executives or managers including chief flight dispatchers• Managers or executives involved in or related to the flight operations of an airline or air transportation services• Aviation Authority or Regulatory Agencies Flight Operations Inspectors

Key areas to be covered in the programme and documentation

Operations management at a glance
Airline business, the service, the customers and the supply chain
Cost structure of the airline
Principles of airline financial and budget control
The place of flight operations in the entire airline process map
Quality Management issues

Process management approaches
Business process management and the quality approach for improvement
The airline processes
IT support linked to process map

The regulatory and compliance issues in airlines
Regulatory requirements for AOC holders
Post holders requirement and training
The organization of a flight operations department in the airline

Safety issues
The airline safety case
Risk management
Safety management systems

Working with people
The human side of operations
HRM policies
Crew administration: hiring, training, supervising, motivating and trusting people
Leadership and communications

Airline operations control
The OCC (operations control centre), network planning and management
The flight dispatch process
Business trajectory intentions and management
Flight efficiency issues related to planning

Airline operations efficiency
Competitive differentiation
Crew and fleet management
Planning scheduling and rostering

Technical flight operations support issues
Flight standards
Air navigation issues
Interface with maintenance and engineering
The flight operations engineering side
Aircraft and flight performance
Flight energy efficiency

Key performance areas and indicators
Managing the operations with targets
The contribution of Airline Operations Department to the Executive Committee and the Corporate Board.

Benefits to you

• Updating your Management Science background applied to Airline Operations
• Understanding the challenge of Airlines Operations as a system, combining business efficiency, safety and compliance
• Setting the links among key activities as Crew Planning, Operations Control, Training and Safety Management
• Using a risk and human factors approach to improve flight operations
• Facilitating the communication and process interfaces within complex airline organizations
• Identifying the critical success factors of Airline Operations

Companies already benefiting include:

Duration of Course

2 Day Course

Course details

This course is currently only available as an in-house option. For more information, and a quote, contact our team on +44 (0)20 3002 3057, or by email at

Looking to train larger teams in this subject?

dzingim@marcusevansuk.comTailored in-house/in-company training courses and bespoke strategy workshops designed and delivered on-site throughout Europe according to your specific requirements.

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Further information

UK Enquiries: +44 (0) 203 002 3057

Non-UK Enquiries: +420 (0)2 5570 7246

North American Enquiries: +1 312 540 3000 X6714 or - Marketing Manager EMEA - Professional Training

UK Enquiries: +44 (0)20 7647 2383 :
European Enquiries: +420 (0)2 5570 7246 :


"This course will allow my company to develop its existing strategies to a much greater and hopefully profitable level."

Managing Director, Tarmac