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Severe-Weather Power Outage Response and Restoration

The risk of losing millions of dollars and their reputation hit many utilities strongly in the past couple of years. Serious storms and hurricanes such as Irene in 2011 or Derecho in 2012 caused devastation and lots of trouble for power and energy companies. Several long-lasting outages resulted in problems to customers and risks of being fined by authorities. Minimizing such effects turned out to be daunting.   Professionals that work with power outage and restoration need to implement better and more efficient practice in order to attain a maximum level of performance in all stages of outage management operations in order to optimize the response in terms of managing the problems efficiently, communicating with the customers and resuming the service within reasonable times.   This course shows an approach to a more efficient power outage and restoration in severe-weather scenarios focuses on the most important aspects of response and restoration of power service in a severe weather-related outage in order to improve every step of the outage management. This approach to enhancing response and restoration when severe weather hits power service provides the attendee with a better, wider vision to deal with outages and tools to implement efficient planning that allows to manage those outages more efficiently in terms of resources, procedures and, most importantly, time.

Turning 'Theory' into 'Practice'?

The trainer, Mike Caffrey with over 40 year of experience within utilities and power outage and who has advised some of the leading power companies in outage management and emergency response will provide attendees with valuable knowledge and proven planning strategies for a prompt response and power service restoration. He will lead discussion on proven approaches to resource planning, outage management systems, damage check, communicating with the customers, penalization risks and technology available to improve each stage of outage response is disseminated in different topics dealt with in the course. Interactive discussions, presentations, scenario role-playing, and examination of current trends and real-life cases will be presented throughout the course.  

Who should attend?

Outage management Emergency preparedness Disaster readiness Distribution Operations Grid planning Event planning Restoration management Utilities maintenance Utilities infrastructure Utilities equipment Power generation Power plants System restoration

Key areas to be covered in the programme and documentation

Examine Possible Severe Weather-Related Outage Scenarios that threaten Power Continuity


·         Storms & Hurricanes

·         Harsh winter and snow blizzard can also cause an outage

·         Flood and equipment flushed away

·         Other disaster scenarios including fire, tornados, and earthquakes

Allocate Proper Resources for Better Planning and Increased Efficiency


·         Overstaffing and cost-effectiveness

·          Staff planning, backup and coordination of crews

·          Partnering with emergency operation centers

·          Functions, support and allocation of duties


Forecasting and Sharing Weather Information


·         Use available technologies for better and more accurate weather information

·         Plan and Prepare for the worst cases to minimize the risk of being overwhelmed by the emergency

·         Identify potential damages prior to actual event – acting on damages promptly


Explore the Role of OMS (Outage Management Systems) in Outage Response


·         Outage Management Systems as a tool to enhance the outage response

·         OMS integration with DMS and SCADA for more efficient actions

·         Can OMS be integrated with other systems?


Examine and Deploy Automation and Advanced Technologies for Better Response and Restoration


·         Increase automation of resources management

·         Leverage current knowledge management technology for a more efficient response

·         Ensure emergency data is received accurately and managed properly

·         Adapt and determine best  technology to each case and scenario


Instil a Fast and Integrated Customer and Employee Communications Strategy within Your Outage Management Plan


·         Report timely and updated information to keep customers informed

·         Better manage customers expectations: estimated restoration time

·         Explore best-in-class and trending customer communications technology

·         Communicate and increase real-time understanding of outage restoration activities with your employees: a key aspect of outage management as well

·         Utilize Social media for greater communications reach and success


Increase Damage Assessment Accuracy After a Storm


·         Processes and types of damage assessment

·         Ensure data collection for damage assessment is accurate

·          Analyze the data collected

·         Examine the realistic and feasible approaches to fixing damages


Scrutinize the Geography Intricacies of Your Power Restoration


·         What is a reasonable restoration time? 

·         Explore how each location may require a very different restoration management plan

·         Customers are also different in each location


Regulations and scrutiny and the risk of fines and penalties


·         Understand what current enforced utility regulations are being scrutinized. Are you prepared?

·         Minimizing the risk of being fined for noncompliance

·         Ensure the a safe and compliant outage management program


Real-life Examples and Trending Best-Practices within the Utilities Industry

Benefits to you


·         Better prepare a prompt response and restoration plan in case of severe weather

·         Understand all different possible scenarios that can threat power continuity

·         Allocate appropriate resources for a plan that allows an efficient outage management

·         Ensure tasks and staffing are well managed in case of an outage

·         Use weather information to prepare a more effective outage response plan

·         Anticipate potential damages and prepare for quick reparation

·         Utilize OMS, DMS and SCADA to optimize the response to an outage

·         Study the best alternatives for automation of procedures and emergency response

·         Understand the role of technology in power outage management planning

·         Leverage more accurate emergency data collection

·         Better manage customers relations and expectations

·         Implement more efficient ways to communicate with customers

·         Reduce restoration time by identifying issues more quickly

·         Minimize the risk of penalties for long periods of service interruption

·         Learn from real cases’ experiences

Companies already benefiting include:

Duration of Course

2 days Day Course

Course details

June 16-17, 2015 | Chicago, IL

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Further information

UK Enquiries: +44 (0) 203 002 3057

Non-UK Enquiries: +420 (0)2 5570 7246

North American Enquiries: +1 312 540 3000 X6714 or


"This course will allow my company to develop its existing strategies to a much greater and hopefully profitable level."

Managing Director, Tarmac