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ultimately resulting in improved performance individually and within your team. Key areas to be covered in the programme and documentation Relevance to You Articulate what aspect of your existing performance you want to focus on and change Identify the situations where you would like to be more assertive Understand Behaviour Learn about the ways people behave, and how this causes you to react Identify new/different responses to difficult situations Understand how your behaviour impacts on others Self Perception Consider the value we place on ourselves and others and how this impacts on behaviour Techniques for changing how we value ourselves Managing and controlling dialogue Developing confidence and self-esteem Understand the difference between passive/assertive/aggressive behaviour Identify the words, voice and body language associated with each type of behaviour The impact of each type of behaviour on you and others The principles of assertiveness Managing criticism and difficult people Words, Voice and Body Language Looking at the total impact of the messages we send Learning techniques for improving this impact Taking control with positive language Supporting Techniques Learn different techniques that help you to display assertive behaviour Role play practice using these techniques to develop confidence Using assertiveness in meetings Feedback Understand the principles of feedback – and what it is not Learn how and when to give feedback in order to effect change Practice giving feedback using a real-life example Learn how to receive feedback Action Plan Identify the key learning points that have meant most to you Plan a time when you will use these skills back in the work place Consider who will help you to ensure you are using your new skills effectively Benefits to you Understanding the principles, benefits and challenges of assertive communication Knowing the difference between assertive, passive and aggressive behaviour and using your improved skills to manage situations more effectively Overcoming feelings of apprehension and fear Projecting a more confident, open and competent image Who should attend? Individuals wishing to develop their personal effectiveness, assertiveness and confidence in order to enhance working relationships and manage difficult situations. marcus evans is the world's leading provider and promoter of Strategic Conferences, professional training, In-Company Training, Business-to- Business Congresses and Forums, Publications, Corporate Hospitality and on-line information. marcus evans professional training benefits from the experience, expertise, reputation and infrastructure of the marcus evans group whilst delivering a high quality of personal service to clients varying in size and industry from Europe’s top 1000 Companies to Start-ups, Local Councils and Charities. Trainers – Key to Our Success! marcus evans trainers are associate trainers ensuring we are able to select from the best and most appropriate trainers for each course in terms of areas of expertise, training style, industry experience and proven results. We choose trainers who are specialists in their respective fields and are dedicated to enhancing the skills and knowledge of our delegates through practical, interactive and applicable training. Training Style – Making Training Dynamic! Our trainers are selected on their ability to inspire, motivate and empower delegates. This is achieved by delivering training that is dynamic and relevant to the day-to-day challenges delegates face in the real world. All of the training courses offered represent a blend of tried and tested methods as well as the latest tools, techniques, market research, case studies and dynamic ways of thinking.
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